© 2015 - 2023 Performance Lab Ltd. All Rights Reserved.
Performance Lab Ltd, 7 Clarendon Place, Royal Leamington Spa, CV32 5QL, United Kingdom
Latest Update: 16th Jan 2023
We are committed to protecting your privacy. We implement technical and organizational measures to secure your Personal Information, to minimize the risks of theft, damage, loss of information, or unauthorized access or use of your Personal Information.
Our e-commerce platform is Level 1 PCI DSS compliant – you can read more about PCI DSS here: https://www.pcicomplianceguide.org/faq/
Performance Lab Limited is UK Limited Company number 12185794. Our Registered Office is 7 Clarendon Place, Royal Leamington Spa, England, CV32 5QL
This site is owned and operated by Performance Lab Ltd, in order to operate the site and to deliver our goods and services the company collects, uses and is responsible for certain personal information about you.
When we do so we are regulated under the General Data Protection Regulation which applies across the European Union (and in the United Kingdom) and we are responsible as ‘controller’ of that personal information for the purposes of those laws.
As some Performance Lab affiliates are based outside of the European Economic Area, these affiliates have appointed Performance Lab Limited to be their representative within the EEA as necessary. Contact details are available.
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as ‘Device Information.’
We collect Device Information using the following technologies:
Additionally when you make a purchase, or attempt to make a purchase, through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card number or PayPal ID), email address, and phone number. We refer to this information as ‘Order Information.’
This information is mandatory, which means that it will not be possible to purchase a product from the Site without it.
We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site and to assess the success of our marketing and advertising campaigns).
We share your Personal Information with third parties as Data Processors to help us use your Personal Information.
We require all third parties to respect the security of your personal information and to treat it in accordance with the law. We only permit them to process your personal information for specified purposes and in accordance with our instructions.
As Data Controller Performance Lab Ltd is satisfied that all Data Processors have provided appropriate safeguards and that enforceable data subject rights and effective legal remedies for data subjects are available.
In the event of any concern or issue please contact our DPO by email at:firstname.lastname@example.org
Please note that we do not alter the Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
If you are a European resident, we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Sites), or otherwise to pursue our legitimate business interests. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
We need to process your personal information in order to:
Some of these grounds for processing your personal data overlap, so there may be several reasons which justify us processing your personal information.
In those limited circumstances where you have expressly given your consent to us to process your personal data (see Article 6.1.a of the GDPR), for example, when subscribing to our newsletters, you are free to revoke your consent at any time. However, please be aware that we may have the right to continue to process your information if it can be justified on one of the other legal bases mentioned above.
You have the right to object to how we process your personal information, or to ask us to restrict the processing.
If you would like more information about our legal basis for processing your personal information, please contact our Data Protection Officer (DPO).
When you place an order through the Sites, we will maintain your Order Information for our records unless and until you ask us to delete this information. Inactive data that is not subject to mandatory storage periods is deleted after two years.
The Site is not intended for individuals under the age of 18. All Site users attest that they are over 18.
Performance Lab Ltd is the Data Controller of the Personal Data you enter to create and maintain your account.
We are also the Data Controller of the information which is disclosed to other services as Data Processors.
You are the Data Controller for content you choose to disclose on the Sites in a review and for the personal data disclosed when you connect your Social Network profile(s) with our profiles.
You can email email@example.com and request information about your personal data.
Upon receiving your request, we will let you know what personal information we have about you and whether that data is portable.
We reserve the right to block access to our sites and delete your Account on the Sites if, in our assessment, we find anything violates applicable laws, third party rights or our User Guidelines, or is inconsistent with the purpose of the Sites.
If we block access to or delete your Account, we will inform you of the reason for blocking or deleting your Account by sending an email to the address you provided when you created your Account.
A block notice on an account will last for two years and is considered a legitimate business purpose under Article 6.1.f of the GDPR and not subject to deletion upon request.
In addition to the rights set out above concerning your Personal Data, you also have the following rights:
In some circumstances, these rights may be limited or conditional. For example, whether or not you have the right to data portability in a particular case depends on the specific circumstances of the processing activity.
We have a Data Protection Officer (DPO). If you have any questions about the data processing activities performed by us, you are welcome to contact our DPO by email at: firstname.lastname@example.org
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at email@example.com or by mail using the details provided below:
Data Protection Officer, Performance Lab Ltd. 7 Clarendon Place, Royal Leamington Spa, CV32 5QL, United Kingdom.
Get on board.
Sign up for emails to get 10% off your first order. Receive unique insights, advice and exclusive offers.